China Mobile "mobile phone billing errors," the problem is China Central Television exposure, shock the whole country! Of course, I watched the news, in my view, China Mobile to make this sort of thing is normal, and very reasonable, you seek money, each separate ways.
Moreover, China Mobile overcharged you money, if you do not investigate, not the complainant, China Mobile will not take the initiative to find and take the initiative back to you, but if China Mobile deducted your money less, ending on the large difference right? This and the hp pavilion dv6000 battery of bank money is the same.
Of course, China Mobile announced the results of the inspections, recognition of Hainan, China Mobile, one company exists, then cut the billing error caused the problem and reform the system was upgraded, while China Mobile said that Beijing and Shanghai, the company found no problems billing error.
China Mobile, the findings of this, just the name of former Prime Minister of Thailand - Thaksin. China Mobile in the whole of China, Hainan and Beijing and Shanghai will not only three branches, right? Is this the three branches are special? In any other branch of China Mobile executives you dare to use their mother's honor pledge not to steal user's money? No more charges? I am afraid not it!
Thief stole a wallet was found, so he admitted stealing a wallet, but did not he was born since the only stole a wallet? Still have to carefully look into it, they might be a Jiangyangtaidao.
In 2004, I have had a very boring to check their phone bill alone, and then find that China Mobile has arbitrary Dell INSPIRON 9400 Battery, Ins and Outs of complaints four times, the final problem is resolved.
China Mobile is now the practice, only challenges people across the country and even CCTV IQ, frank is the next road.
The following is a response by China Mobile:
Recently, news media reported that "mobile phone billing errors," the situation, China Mobile, attached great importance to instruct at the first news company involved in Hainan, Beijing, Shanghai company Xunsu investigation to verify and, from the special working group composed of corporate headquarters Synchronization verification in earnest.
From the initial verification of the situation, the whole of China Mobile billing system is reliable and consistent with state regulations, provides customers with timely and accurate billing service. However, the system of Hainan in the process of upgrading, there are billing errors problems. China Mobile also admitted to a single client display content if there is lack of communication with customers is not in place, causing some customers of the misunderstanding. Specific verification of results:
First, there is cutting of Hainan if one company billing error caused the problem. Segmentation is one of the long distance telecom companies in order to meet our customers informed of changes in the balance of your phone bill introduced to promote enterprise as a measure to strengthen internal control. Currently, according to the different format switch, cutting the interval from 5 minutes to 30 minutes range. If one of the long cut should not ASUS EEE PC Battery the billing for accuracy. The investigation, Hainan company billing systems are modified, leading to defects in individual programs, in this case, Hainan Dao roaming billing system in the treatment of individual areas (Ru Guangxi) of the individual standard Jiaohuan Ji Sheng Cheng's Fenge Hua Shan when, Hui billing errors caused by abnormal. Hainan Company Mr. Huang Shengjing mobile customers, in February 2010 during roaming in Guangxi, more than 5 minutes of 7 calls, calls per 5 minutes, then split single, some calls are charged more than the cost. Early March 2010, Hainan company received the customer complaint, on the telephone bill for overcharging was double the return. Hainan, the company was on March 17 was the renovation process to ensure billing accuracy. Hainan Group has instructed the company billing error on their pledges to double the return of customers.
Second, Beijing has found no billing error problem, nor is there any arbitrary amendment billing data, but in showing the deficiencies of single words. For example, Beijing Mr. Li Qiang customer complaints received MMS object does not exist in space for the number of 801 225 problems. Have been confirmed: one for the acer aspire 3000 laptop battery which then sent to the service code "6655" of the SP's MMS ("mood interactive" business). If a single display according to the rules, customers send MMS to SP is successful, then one of the called party with MMS gateway code 801 225 for the Beijing Mobile MMS Gateway 2 code.
Third, the Shanghai company has found no problem billing error. Customer complaints are the main contents of complaints received were mainly mobile Internet traffic charges. For example, the GPRS mobile phone traffic billing customers a single detail, there is a lot of upstream traffic, downstream traffic is 0 if there is one problem. After verification, Shanghai Mobile billing system is based on GPRS, then when the flow rate of single-1M, or when the cutting length of 15 minutes, then one, so if one appears in a long period of time if one of the upstream part of the flow 0, but does not affect the accuracy of billing. One Shanghai company, then the implementation of GPRS cutting initiatives, and Hua Fei as if a single cut, but also to ensure that customers can access timely and cost of Dell Inspiron 6400 Battery inquiries.
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