Dissatisfaction with flight delays passengers refused to board the aircraft were 30 Shuaixia off

Working with traffic control flights to Kunming, Ningbo flights were delayed more than 4 hours

Shuaixia 30 aircraft to take off the passengers refused to board

At 10:50 on December 4, Sichuan Airlines 3U8938 smooth take-off flight, 26 passengers a long sigh, this time away from their original departure time has been a full 24 hours. Originally they took the previous day's flight to Kunming, Ningbo, surprise, turnover hit flights and traffic control, flight delayed more than 4 hours. Number of passengers denied boarding emotional, even Shuaixia 30 passengers aircraft to take off. Due to flight delays caused by this farce in the end is how did it? □ Single Jianping Chen correspondent reporter Xuecao Sheng Xuan

Twists and turns more than 4 hours of flight delay

Miss Hu had planned to take the DELL vostro 1400 Battery on December 3 Sichuan Airlines 3U8938 flight from Kunming, Ningbo, set out to travel, so she absolutely did not expect is that this trip has suffered a "twists and turns."

The planned flights from Ningbo to take off at 10:50 on the 3rd, unfortunately, because the night before by the fog of Chongqing, the aircraft was forced to stop in Shenzhen, delayed flight departure time. Take this class flights to Kunming, a total of 129 passengers, and one from the 19 tour in Shengzhou. Turnover for Airlines, flight delays to the 14:05 departure, delay time of 3 hours and 15 minutes.

Depressing is that the rain leaking bad enough, the day of 14:00, Ningbo Airport notified by air traffic control, flight plan was disrupted again.

"Moment is the weather, little traffic control, airlines should give us compensation!" The terminal, the passengers finally calm mood once again stirred.

Ningbo Airport Sunshine Service Unit staff explained that the air traffic control to a sudden, there were 13 flights to be affected the same time, delay time 1 to 2 hours.

Claim denied 30 passengers denied boarding

Coordinated, planned 15:10 departure flight, passengers began to board after another, and suddenly flashed the crowd a middle-aged man, blocking the gate, "we all do not check to see how we could get done Airlines , we can not check if no compensation. "

So, more than 4 hours flight delays, passengers can claim it? Sichuan Airlines operating from the Ministry of Ningbo, the Dell inspiron 9100 Battery said that according to relevant regulations, if the airline's own flight delays caused up to 4 hours, passengers can claim to the airline. "Before is because the turnover of reasons, but after 14:00 by the impact of air traffic control delays in this 1 hour and can not be considered in the airline head."

In the staff patiently explained, the 79 passenger boarding, there are 50 passengers refused to board. Radio broadcast at the last check, there was 20 passengers boarding after another.

Such a toss, missed the departure time, 16:10, After 5 hours and 20 minutes in the "suffering" post, 3U8938 flight carrying 99 passengers took off.

After 4 hours, seeing no hope of the claim, the original hard-line attitude of the passengers started to worry. Wang the next day to attend an important business meeting, he ended up spending 1,920 yuan to buy a full price ticket to Kunming, take the day 8L9988 flights.

December 4 10:50,26 passengers aboard flights to Kunming 3U8938, later than the planned full schedule of 24 hours.

In addition to their own money to take the day flight Wang, there are three passengers choose a refund, a farce because of flight delays caused by finally over.

Reminder denied boarding can not solve the problem

November 1 this year, China Air Transport Association issued "air transport service quality is not normal flight carrier service and compensation (for Trial Implementation)", provides the reasons for flight delays sub-carrier and non carrier because two cases. Among them, the reasons for the delays is the carrier flight plans, maintenance reasons, the flight deployment, transportation services, crew and other reasons. As the carrier causes flight delays in the 1 to 4 hours (including 4 hours) flights, the need for timely provision of catering to tourists. More than 4 hours, passengers are required to provide compensation.

Non-carrier because of the weather, emergencies, air traffic control, security, passengers or public safety reasons. Cause of flight delays caused by non-carrier, no compensation, does not include accommodation.

"Because of flight delays, passengers denied boarding situation has happened before." Ningbo Airport Services Group, a Sun official said, Ningbo airport, there was a cut-off was 69 to do.

"They think, as long as many people, the collective disapproval, the airlines will definitely compensate." The official said, because the psychological cause trouble, some passengers do not board, no Dell inspiron 8000 Battery, in fact, only more harm than good, if indeed the aviation company's reasons, and the delay time of 4 hours or more, the airport will coordinate the airline to pay compensation, or denied boarding can not solve the problem.